Frequently Asked Questions
Everything you need to know about your Polène experience.
Where are Polène leather goods manufactured?
All our collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a world-renowned hub for high-end leather craftsmanship.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 7 business days depending on your location and customs processing.
How do I care for my leather bag?
We recommend avoiding prolonged exposure to direct light, heat, and moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
What is your return and exchange policy?
You may return your order within 15 days of delivery, provided the item is in its original condition with all packaging and tags intact.
Are duties and taxes included in the price?
For orders within the European Union, taxes are included. For international orders, duties and taxes are calculated at checkout or may be charged by the carrier depending on the destination country.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.